OT: monitor out of range

[Scott]

Some time ago I posted a query about my monitor receiving and 'out of
range' message every time I start my new PC. I have confirmed the
settings in Windows are the same as the recommended settings for the
monitor (1920 x1080, 60Hz). Various suggestion were made at the time
but I was unable to resolve the problem (I can still use the monitor
after pushing a few buttons on the monitor, so it must be compatible).

Today I started the computer in safe mode and found screen resolution
is showing as 64Hz with no other setting available and no obvious way
of changing this. I'm guessing this could be the root of the problem.
Any ideas how to resolve this somewhat bizarre situation?

[jon]

Post by Scott
Some time ago I posted a query about my monitor receiving and 'out of
range' message every time I start my new PC. I have confirmed the
settings in Windows are the same as the recommended settings for the
monitor (1920 x1080, 60Hz). Various suggestion were made at the time
but I was unable to resolve the problem (I can still use the monitor
after pushing a few buttons on the monitor, so it must be compatible).
Today I started the computer in safe mode and found screen resolution is
showing as 64Hz with no other setting available and no obvious way of
changing this. I'm guessing this could be the root of the problem.
Any ideas how to resolve this somewhat bizarre situation?

I had a monitor where the display was slightly too large, it was annoying
because I couldn't see the right, top, corner cross on a windows page. So
I altered the timing to 59 hertz and that corrected the screen size
problem.

[Adrian Caspersz]

Post by Scott
Some time ago I posted a query about my monitor receiving and 'out of
range' message every time I start my new PC. I have confirmed the
settings in Windows are the same as the recommended settings for the
monitor (1920 x1080, 60Hz). Various suggestion were made at the time
but I was unable to resolve the problem (I can still use the monitor
after pushing a few buttons on the monitor, so it must be compatible).
Today I started the computer in safe mode and found screen resolution
is showing as 64Hz with no other setting available and no obvious way
of changing this. I'm guessing this could be the root of the problem.
Any ideas how to resolve this somewhat bizarre situation?

On restart (or reset), your PC is showing a low resolution graphics mode
below what the monitor supports. Something like a grotty 80 character
representation of the initial pre-boot BIOS screen.

Later in the 'safe-mode' screen, you don't have access to changing
resolution and refresh rate. That is by 'safe-mode' design of Windows,
and is sadly nothing to do with the pre-boot resolution screen.

Maybe you have two (or more) graphic "cards" in your computer and the
default BIOS output is simply going to an unconnected monitor. In that
latter case, there should be setting in the BIOS screen that (were you
able to overcome catch-22 rules) you should be able to set your working
graphic card as primary.

Or maybe, you should fling a word (or two) at your monitor
manufacturer's support team.

[Scott]

On Sun, 9 Jul 2023 09:55:22 +0100, Adrian Caspersz

Post by Adrian Caspersz

Post by Scott
Some time ago I posted a query about my monitor receiving and 'out of
range' message every time I start my new PC. I have confirmed the
settings in Windows are the same as the recommended settings for the
monitor (1920 x1080, 60Hz). Various suggestion were made at the time
but I was unable to resolve the problem (I can still use the monitor
after pushing a few buttons on the monitor, so it must be compatible).
Today I started the computer in safe mode and found screen resolution
is showing as 64Hz with no other setting available and no obvious way
of changing this. I'm guessing this could be the root of the problem.
Any ideas how to resolve this somewhat bizarre situation?

On restart (or reset), your PC is showing a low resolution graphics mode
below what the monitor supports. Something like a grotty 80 character
representation of the initial pre-boot BIOS screen.

That makes sense. It starts with some basic text before the error
message appears.

Post by Adrian Caspersz
Later in the 'safe-mode' screen, you don't have access to changing
resolution and refresh rate. That is by 'safe-mode' design of Windows,
and is sadly nothing to do with the pre-boot resolution screen.

Yes, but where does 64Hz come from? Surely the usual standard for
monitors is 60Hz?

Post by Adrian Caspersz
Maybe you have two (or more) graphic "cards" in your computer and the
default BIOS output is simply going to an unconnected monitor. In that
latter case, there should be setting in the BIOS screen that (were you
able to overcome catch-22 rules) you should be able to set your working
graphic card as primary.

AIUI there is no graphics card as the graphics are built into the
processor. I reiterate that I have gone into Windows 11 and set the
resolution and refresh rate to the recommended settings (and checked
they are remaining there). Still I get a message saying that the
monitor is out of range.

Post by Adrian Caspersz
Or maybe, you should fling a word (or two) at your monitor
manufacturer's support team.

That's a point, but I'm not sure how HP would react to a query about a
monitor that is years old and out of warranty. I can always try but I
assumed others must know about the problem.

[Adrian Caspersz]

Post by Scott
On Sun, 9 Jul 2023 09:55:22 +0100, Adrian Caspersz

Post by Adrian Caspersz
On restart (or reset), your PC is showing a low resolution graphics mode
below what the monitor supports. Something like a grotty 80 character
representation of the initial pre-boot BIOS screen.

That makes sense. It starts with some basic text before the error
message appears.

Ok, you can see the BIOS boot messages.

Post by Scott
AIUI there is no graphics card as the graphics are built into the
processor. I reiterate that I have gone into Windows 11 and set the
resolution and refresh rate to the recommended settings (and checked
they are remaining there). Still I get a message saying that the
monitor is out of range.

Sounds like drivers, though I suspect others may have been here (not
seeing the previous thread here)

Perhaps Windows is having a party to itself, and setting up some strange
non-standard setting defined in the built-in Intel graphics driver.
Strange other than resolution and refresh rate, there is opportunity in
drivers to configure special things (dot clock rate etc) for a VGA cable
connection.

https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics.html

Perhaps try reinstalling the drivers? Or find a reset button in the GUI?

BTW, The above drivers do not load when you start with safe mode.

What buttons/modes are you pressing on the monitor to resolve normal
displays? Auto Setup?

Does the monitor work OK with other computers?

[Scott]

On Fri, 14 Jul 2023 09:58:04 +0100, Adrian Caspersz

Post by Adrian Caspersz

Post by Scott
On Sun, 9 Jul 2023 09:55:22 +0100, Adrian Caspersz

Post by Adrian Caspersz
On restart (or reset), your PC is showing a low resolution graphics mode
below what the monitor supports. Something like a grotty 80 character
representation of the initial pre-boot BIOS screen.

That makes sense. It starts with some basic text before the error
message appears.

Ok, you can see the BIOS boot messages.

To my mind this proves that the monitor and HDMI lead work.

Post by Adrian Caspersz

Post by Scott
AIUI there is no graphics card as the graphics are built into the
processor. I reiterate that I have gone into Windows 11 and set the
resolution and refresh rate to the recommended settings (and checked
they are remaining there). Still I get a message saying that the
monitor is out of range.

Sounds like drivers, though I suspect others may have been here (not
seeing the previous thread here)

I have tried Asus and Intel and Windows update to look for the latest
driver, but the problem persists.

Post by Adrian Caspersz
Perhaps Windows is having a party to itself, and setting up some strange
non-standard setting defined in the built-in Intel graphics driver.
Strange other than resolution and refresh rate, there is opportunity in
drivers to configure special things (dot clock rate etc) for a VGA cable
connection.

Can I do this myself? I have already looked at the resolution and
refresh rate in W11 and confirmed they are as recommended.

Post by Adrian Caspersz
https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics.html
Perhaps try reinstalling the drivers? Or find a reset button in the GUI?

I tried reinstalling last night.

Post by Adrian Caspersz
BTW, The above drivers do not load when you start with safe mode.

How does the monitor work in safe mode then?

Post by Adrian Caspersz
What buttons/modes are you pressing on the monitor to resolve normal
displays? Auto Setup?

The + setting that toggles between DVI, HDMI and VGA. It starts up as
HDMI. I change it to DVI then back to HDMI then it works.

Post by Adrian Caspersz
Does the monitor work OK with other computers?

It worked with my previous computer.

Do you think an HDMI to DVI cable would solve the problem, or would it
simply send the same information (minus audio)?

[Adrian Caspersz]

Post by Scott
How does the monitor work in safe mode then?

For that, Microsoft supplies a very basic 'safe' driver in their OS.

Post by Scott

Post by Adrian Caspersz
What buttons/modes are you pressing on the monitor to resolve normal
displays? Auto Setup?

The + setting that toggles between DVI, HDMI and VGA. It starts up as
HDMI. I change it to DVI then back to HDMI then it works.

Is the monitor itself perhaps jumping to another unused input like VGA.
Is there an 'auto select' input thing in the monitor's built-in menu you
can turn off?